•   •   •   •   •   •   •   •  ♦       Buying From Canada or The US? Shipping is Complementary When You Purchase Original Art       ♦   •   •   •   •   •   •   •   •

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          FAQ BANNER2B
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FAQ


Terms, Shipping and Privacy Policy

♦ NEW UPDATES FEB 07 2O19 ♦

TERMS OF USE

Welcome to our online gateway to original artworks, including select print reproductions on paper, canvas, wood, metal and merchandise (such as handbags and headbands) and other handmade-by-the-artist items (such as wood coasters and jewellery). Our products presented here are provided subject to the following terms and conditions. By using this site you agree to be bound by the terms and conditions in effect at the time of your visit. Please read them carefully.


SATISFACTION GUARANTEE

#1 Only buy what you love!

#2 You’re going to love your artwork even more in person.

The original works produced by the artist are made using the highest quality, professional grade artist materials. Read more at http://colmitchell.com/material-mediums/


PAYMENT OPTIONS

Prices listed on this site are in Canadian dollars.

Payment must be received before order is shipped.

Options: Cash, e-transfers, chqs, credit cards, or invoices can be sent through paypal or square.


SALES TAX 

Canadian sales tax is in effect. Tax rate is determined and applied once you enter your shipping address to proceed with a purchase.


CANCELLATIONS | RETURNS | REFUNDS

All Sales are final.

Cancellation Exceptions:

When ordering an original artwork or any other merchandise that ships directly from the artist there is a 24 hour grace period.

It is important to contact the artist immediately. Cancellations beyond the 24 hour grace period result in a non-refundable purchase.

Cancellation requests must be made within 24 hours of initial purchase time and date. Simply contact the artist with a written request by email to ColMitchellArt@gmail.com. You are welcome to follow it up with a phone call to 705-783-0120

Expect to see your refund processed within 5 business days from the date the cancellation request was issued (time and date stamped on cancellation request by email)


SHIPPING 

Regrettably, we are not responsible for duties and taxes required for international shipping.

Location 1 - Col Mitchell's Artist Studio (Canada):

Shipping to Canada and the US is complimentary on online orders of original artwork available through my studio gallery exclusively.

If you reside outside of North America you will be contacted with a shipping quote: Eligible locations may receive up to 50% off shipping costs. All payments must be received before artwork is shipped. colmitchellart@gmail.com or 705-783-010

  • Artwork ships within 5 business days of purchase date
  • Artwork ships insured (please read Damage or Loss During Shipping)
  • Please contact us if you require expedited shipping (extra)
  • Small works (under 18"x18") are shipped Canada Post, insured.
  • Larger works over 18′ x 18″ are shipped and packaged via UPS or Canpar, insured
  • Once your order is shipped we will email a confirmation with the tracking number.
  • Please include your phone number with your order so that, if necessary, the Artist or carrier can contact you.

Location 2 - Fine Art Print and Framing CANADA ♦ NEW UPDATES FEB 07 2O19 ♦

Prints are produced in and ship from Canada to destinations throughout North America (Canada & US) 

Shipping provided by FedEx and a tracking number will be provided at the time your order is shipped.  Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.

If ordering outside of Canada or US additional shipping fees could apply and you will be contacted, or you may contact us in advance at colmitchellart@gmail.com or 705-783-010. Payment must be received before order is shipped.

Turnaround time for printed products is between 5-7 days and 7-10 days for facemount to acrylic plus additional time for shipping.  Oversized canvases and large orders may take longer to produce.  From mid-November to Mid-January the production times may also increase due to the holiday season. 


DAMAGE or LOSS DURING SHIPPING

All products purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

In the unlikely event that your order is damaged during shipping you must provide all of the original packaging for the shipper’s inspection. (Please refer to links below for full preparedness.)

The refund will be considered and issued by the shipper and not by Col Mitchell (Exceptions apply to original art orders above $5000. Contact the Artist for details)

If an unfortunate circumstance occurs, here are some helpful links:

https://www.canadapost.ca/web/en/kb/details.page?article=what_to_do_if_the_pa&cattype=kb&cat=sending&subcat=issues

https://www.canpar.ca/en/contact/claim.jsp

https://www.ups.com/ca/en/help-center/claims-support.page?

https://www.fedex.com/en-ca/contact-us/claims.html

https://www.usps.com/help/claims.htm

Note: Depending on the type of damage It may be possible for me to repair. Let's also have a conversation about it.  

colmitchellart@gmail.com or 705-783-010


WHOLESALE

Wholesale opportunities exist. Please contact the artist at colmitchellart@gmail.com


COPYRIGHT

The purchase of any artwork, print or product does not provide the purchaser with any copyright interest or other intellectual property right in the product.

All product and content produced by Col Mitchell such as, but not limited to, original artwork and their digital reproductions, images, text, video, graphics, logos, and button icons, is the property of Col Mitchell or its content suppliers and is protected by Canadian and International copyright laws. All content that is not the property of Col Mitchell is used with permission or is in the public domain. The arrangement and compilation of all content are the exclusive property of Col Mitchell and are protected by Canadian and International copyright laws. © 2019 Col Mitchell All Rights Reserved, except where permission is expressly given. 


PRIVACY

Some information is required for shipping and billing purposes. Upon placing an order, your contact information will be kept for our Mailing List. We will use your contact information solely for that purpose.

Your privacy on the Internet is of the utmost importance to us. Your information will NEVER be sold or released to any one or party without your express permission, except as required by law.

All attempts will be made to make your online experience with Col Mitchell – Contemporary Paper Artist satisfying and safe.


MODIFICATION AND SEVERABILITY

We reserve the right to make changes to our policies, and this Terms of Use agreement at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit. Your continued use constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.


Concerns?

CONTACT US: colmitchellart@gmail.com, 705-783-0120 (Canada)

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

One of the benefits of my technique is that I use very little paint (waste is exceedingly minimal.) This does require a necessity to utilize top quality mediums that feature maximum pigment load, and strong stable properties. Top quality professional artist grade paints and gels, which include UV protectors, are used exclusively. My brand go to's: Golden, TriArt, F/W Rowney, Holbein and Liquitex Professional. Dig deeper by visiting my Mediums and Materials page.

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